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Test Preparation Skills

Life Skills

Customer Service Excellence as Trained by Disney

Customer service skills are critical in today's workforce. This class will provide a framework of how they can "create magic" for their guests, just like Disney teaches their Cast Member employees.
Alex
2 total reviews for this teacher
2 reviews for this class
Completed by 3 learners
  There are no upcoming classes.
Class
45 minutes
per class
Meets once
13-18
year olds
3-15
learners per class
per learner

How does a "One-Time" class work?

Meets once at a scheduled time
Live video chat, recorded and monitored for safety and quality
Great for exploring new interests and different styles of teachers

How Outschool Works

There are no open spots for this class.

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Description

Class Experience

Students will develop an understanding of hiring for service values, discovering the customer journey, and effective customer service recovery.
Although there is no homework for this class, students will be provided a PDF document to follow along and save for future reference.
A one-page handout will be provided prior to class for the student's personal resource as they follow along in class.
Students will need to type a very brief essay at the end of the class, which will demonstrate their level of competency on the subject.
45 minutes per week in class, and maybe some time outside of class.
Parents or guardians should supervise children during the live Zoom session to ensure Outschool safety and security policies are being respected.

Teacher

AlexLeadership and Business as taught by Disney
2 total reviews
3 completed classes

About Me

Hello! Thank you for visiting!

My classes help junior high and high school students understand and apply leadership principles, from 10 years working with Disney Parks and Resorts across the United States. Each course will point to four core... 
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