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Customer Service Excellence as Trained by Disney

Average rating:5.0Number of reviews:(2)
Customer service skills are critical in today's workforce. This class will provide a framework of how they can "create magic" for their guests, just like Disney teaches their Cast Member employees.

Class experience

Students will develop an understanding of hiring for service values, discovering the customer journey, and effective customer service recovery.
A one-page handout will be provided prior to class for the student's personal resource as they follow along in class.
Parents or guardians should supervise children during the live Zoom session to ensure Outschool safety and security policies are being respected.
Average rating:5.0Number of reviews:(2)
Hello! Thank you for visiting!

My classes help junior high and high school students understand and apply leadership principles, from 10 years working with Disney Parks and Resorts across the United States. Each course will point to four core... 
Group Class


per class
Meets once
45 min

Completed by 3 learners
Live video meetings
Ages: 13-18
3-15 learners per class

This class is no longer offered
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