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Summer Hospitality Adventures: Discovering the World of Travel and Service
Class experience
Welcome to our eight-week, self-paced course on hospitality, designed to give students a comprehensive introduction to the industry, tailored specifically for learners aged 14 to 18. This course runs through the summer, allowing flexibility for family schedules and providing a deep dive into various aspects of hospitality management and customer service. Course Structure: Topics covered include: 1. What is hospitality? Overview of different sectors: hotels, restaurants, tourism, and event...
8 lessons//8 Weeks
Week 1Lesson 1Module 1: Introduction to Hospitality• What is hospitality? Overview of the industry. • Different types of hospitality services: hotels, restaurants, resorts, and tourism.Week 2Lesson 2Module 2: The Art of Customer Service• Fundamentals of good customer service. • Role-playing scenarios to practice problem-solving and customer interaction.Week 3Lesson 3Module 3: A Tour Around the World• Exploring how different cultures handle hospitality. • Virtual field trips to famous hotels and tourist spots.Week 4Lesson 4Module 4: Behind the Scenes• Basic skills in hotel and restaurant operations. • Introduction to planning simple events like birthday parties.Week 5Lesson 5Module 5: Advanced Hospitality Management• Deeper insights into management roles within hospitality. • Exploring global hospitality brands and their success stories.Week 6Lesson 6Module 6: Customer Service Excellence• Advanced customer service strategies. • Handling difficult situations and managing customer expectations.Week 7Lesson 7Module 7: Cultural Intelligence in Hospitality• The importance of cultural awareness in global hospitality operations. • Case studies on international tourism management.Week 8Lesson 8Module 8: Event Planning and Coordination• Steps in organizing professional events, including weddings, conferences, and corporate gatherings. • Project: Plan a virtual event from concept to itinerary.
By the end of this course, students will have a thorough understanding of the hospitality industry, equipped with the knowledge to pursue further education or entry-level opportunities in the field.
Our course instructors bring robust backgrounds in education and hotel management to the "Hospitality Summer Adventure" course, ensuring a comprehensive learning experience for all students. With over a decade of experience in the hospitality industry, the lead instructor has managed multiple properties, gaining a practical understanding of guest services, property management, and customer satisfaction. She has also organized and overseen numerous events, ranging from small gatherings to large-scale events, leveraging her extensive background in hospitality settings. Our lead instructor has several years of teaching experience at both high school and collegiate levels, focusing on subjects related to business management, and hospitality. She has a profound interest in cultural studies and travel, enriching the course content with personal insights into global hospitality practices and current trends.
To ensure that all students are fully prepared to engage in the course activities and projects, here’s a list of materials you will need: Basic Stationery: Notebooks and pens for taking notes during lessons. Colored pencils or markers for creating diagrams and sketches. Digital Tools: A free Canva account for design projects. Printable Worksheets: Students are encouraged to keep a binder or folder for these worksheets to organize their materials and notes. Project Materials: For event planning exercises, students may need additional items such as paper for making mock-up invitations or advertisements. These materials are commonly found at home or can be purchased from any general store.
In addition to the Outschool classroom, this class uses:
Interactive Content: The course involves interactive elements such as quizzes and role-play scenarios. These activities are structured to promote learning in a safe, non-threatening environment. All scenarios are hypothetical and designed to teach problem-solving in customer service settings without any distressing content. Project-Based Learning: For activities that involve planning events or exploring hospitality operations, all tasks are simulated and designed to be completed within the safe confines of the course platform. No physical activities or real-world enactments are required that might pose safety risks. Media Content: All video and media content used in this course are educational in nature, carefully selected to be age-appropriate, and do not contain any material that would warrant a content rating beyond 'General Audience'. Each piece of media is reviewed to ensure it aligns with educational goals and community standards.
To ensure the highest quality of content and to adhere to educational best practices, the following sources have been utilized in the development of the course curriculum: Textbooks and Educational Materials: "Introduction to Hospitality" by John R. Walker - This textbook provides foundational knowledge on various aspects of the hospitality industry, used primarily for the introductory modules. "Hospitality and Tourism Management" by Paul Dittmer and Jerald Chesser - This book offers insights into advanced topics like management and operations, which inform the later weeks of the course. Websites and Online Resources: Hospitality Net (https://www.hospitalitynet.org) - Provides industry news and professional articles which are used to create real-world case studies and update course content with the latest trends and practices. Cornell University School of Hotel Administration (https://sha.cornell.edu) - The research articles and publications from this leading hospitality school are utilized for advanced studies and discussions on hospitality management. World Tourism Organization (UNWTO) (https://www.unwto.org) - Offers statistics and reports on global tourism that enhance our modules on international hospitality and tourism management. Educational Videos and Media: Videos are sourced from reputable educational platforms such as Khan Academy and TED-Ed that provide overviews of customer service excellence, cultural awareness, and other relevant topics. Professional Journals: Articles from the Journal of Hospitality and Tourism Management and the International Journal of Hospitality Management are used to discuss new findings and theoretical approaches in the field. Safety and Educational Standards: Leave No Trace Center for Outdoor Ethics (https://lnt.org) - Guidelines and educational resources are used to teach environmental responsibility in hospitality-related activities. National Restaurant Association (https://www.restaurant.org) - Provides resources on food service operations and safety procedures which are incorporated into our discussions about restaurant management.
At Lakeview Education, we specialize in offering a wide range of interactive courses designed to engage and challenge students from elementary through high school. Our curriculum spans across Mathematics, Science, Language Arts, with a unique...
Self-Paced Class
$25
weekly or $199 for all content8 pre-recorded lessons
8 weeks of teacher support
Choose your start date
1 year of access to the content
Ages: 14-18