包含什麼
1 現場會議
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課堂經歷
In this course, we will use slides, discussion, demonstrations, and real-life examples to learn what customers expect from a business and its employees, how to communicate well with customers, the art of mirroring and redirection, phrases never to use in Customer Service, how to handle difficult or angry customers, managing your responses, and how to apply Customer Service skills to your everyday life. I developed this curriculum for my high school business classes, and I would like to share it with my Outschool learners!
學習目標
Students will learn the ins and outs of basics customer service skills including what customers look for in a business and expect from their interactions with that business, why customer service is so important, how customer service principles apply to everyday life, how to redirect customers, whether the customer is always right (they aren't) and how to handle challenging customers, what you say with your body language, and above all...why should you care?
其他詳情
供應清單
A way to take notes if they choose
外部資源
學習者無需使用標準 Outschool 工具以外的任何應用程式或網站。
教師專業知識和證書
Hello! My students know me as Mrs. Rae and I really enjoy facilitating discussions over real-life situations and adulting skills. Young people are on the verge of stepping out on their own, which is incredibly exciting, but also unbelievably terrifying! There are so many life skills that could help them get on the fast track to success! However, they have limited exposure to these concepts and skills. That's why I have put together interactive lessons that will help young people increase their capacity for critical thinking, professionalism, effective communication, leadership, and utilizing positive coping skills in order to be better prepared for the world after the high school years. These are skills everyone can use, whether their path lies in furthering their education, going directly into the workforce, starting their own business, or taking on a family business.
I also teach business and computer courses to provide practical lessons that will provide the technical skills learners can use to get ahead in higher education or any business setting they choose to go into!
My professional background starts with home health, where I worked with youth with developmental disabilities for 5 years. In that setting, I helped these children learn daily living skills to achieve their highest level of independence and complete their schoolwork. I was able to provide support and a safe learning environment for children with individualized and varied educational and learning needs.
I earned my degree in Developmental Psychology, which focuses on how the brain learns and develops over the lifespan. After graduation, I became a Behavioral Health Rehabilitation Specialist. Working with this population taught me what can happen to young people when they do not have support systems and access to education when they are struggling with mental health needs.
I got my teaching certification through the Oklahoma Department of Career Technology, and I taught Business Management Administration at a Technology Center for three years for juniors and seniors in high school. I teach basic computer skills, Fundamentals of Technology, MS Office Suites, Customer Service, and Accounting. My favorites, however, are the "soft skills". I love creating projects and discussions based around teamwork, leadership, coping in the real world, interview and resume skills, enhancing communication, presentation skills and public speaking, literacy and learning cheats, project and time management, financial planning, and any other life skills that we come across. Whew. I especially love critical thinking exercises, because we are all life-long learners so these skills come in handy!
Having worked in both education and mental health, I am sensitive to all types of learners, and I am very flexible in how we achieve our goals depending on the needs of those present. My goal is to meet learners where they are, ask for their input, be real about adulting and the skills they will need, and, ultimately, create a fun and interactive learning environment and collective social experience that is an inclusive space for everyone!
A little about me: I am a very proud Dog Mom, a green thumber (plant freak), the woods are my true home, music is life, and I am a super nerd when it comes to photography. Everywhere I go, I take a million pictures just to get that perfect one that captures the moment! It drives my friends and family crazy sometimes. Oh, and I can't stand the smell of cinnamon candy. Gross.
評論
一次性直播課程
US$15
每班單堂課
90 分鐘
有5 位學習者完成此課程
即時視訊會議
年齡: 13-18
3-5 每班學員人數