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管理您的工作空間以實現成人化和專業化：客戶服務
Rachel Oglesby
平均評分：5.0評論數量：(38)
本課程將教導年輕人如何提供模範客戶服務，無論他們追求哪種職業道路。學習如何在生活的各個方面解決問題並尊重地與他人互動也是有益的！
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課堂經歷
In this course, we will use slides, discussion, demonstrations, and real-life examples to learn what customers expect from a business and its employees, how to communicate well with customers, the art of mirroring and redirection, phrases never to use in Customer Service, how to handle difficult or angry customers, managing your responses, and how to apply Customer Service skills to your everyday life. I developed this curriculum for my high school business classes, and I would like to share...
Students will learn the ins and outs of basics customer service skills including what customers look for in a business and expect from their interactions with that business, why customer service is so important, how customer service principles apply to everyday life, how to redirect customers, whether the customer is always right (they aren't) and how to handle challenging customers, what you say with your body language, and above all...why should you care?
A way to take notes if they choose
平均評分：5.0評論數量：(38)
Hello! My students know me as Mrs. Rae and I really enjoy facilitating discussions over real-life situations and adulting skills. Young people are on the verge of stepping out on their own, which is incredibly exciting, but also unbelievably...
團體課
US$15
每班見面一次
90 分鐘
由 5 學習者完成
即時視訊會議
Ages: 13-18
3-5 每班學員人數
