飯店探險：探索旅行與服務的世界
我們的自訂進度課程專為年輕的探險家和有抱負的酒店管理專業人士量身定制。了解全球酒店業實踐、掌握客戶服務並獲得活動策劃和旅遊管理的實用技能。
包含什麼
8 預錄課程
8 週
教師的支持1 年訪問權
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課堂經歷
Welcome to our eight-week, self-paced course on hospitality, designed to give students a comprehensive introduction to the industry, tailored specifically for learners aged 14 to 18. This course runs through the summer, allowing flexibility for family schedules and providing a deep dive into various aspects of hospitality management and customer service. Course Structure: Topics covered include: 1. What is hospitality? Overview of different sectors: hotels, restaurants, tourism, and event planning. 2. Principles of excellent customer service, common scenarios faced in hospitality, and role-play activities to practice responses. 3. How different cultures approach hospitality, the importance of cultural sensitivity, and case studies from around the world. 4. Basics of managing a hospitality business, from operations to staff management, and an introduction to event planning including staging different types of events. Teaching Methods: Project-based learning where students plan a mock event, utilizing digital tools to design their concept, budget, and marketing plan. Teaching Style and Interaction: The course employs a mix of teaching styles to cater to different learning preferences: Lectures and Video Clips: These provide foundational knowledge and insights. Assignments and Assessments: Designed to reinforce knowledge and engage students in a fun, competitive manner. Discussion and Feedback Each module includes practical activities that not only teach students about hospitality but also equip them with skills useful in real-world scenarios. This course is particularly beneficial for students interested in careers in travel, tourism, and event management, providing them with a solid foundation and practical skills to explore these fields further.
學習目標
By the end of this course, students will have a thorough understanding of the hospitality industry, equipped with the knowledge to pursue further education or entry-level opportunities in the field.
教學大綱
8 課程
超過 8 週課 1:
Module 1: Introduction to Hospitality
• What is hospitality? Overview of the industry.
• Different types of hospitality services: hotels, restaurants, resorts, and tourism. 3 作業
課 2:
Module 2: The Art of Customer Service
• Fundamentals of good customer service.
• Role-playing scenarios to practice problem-solving and customer interaction. 1 作業
課 3:
Module 3: A Tour Around the World
• Exploring how different cultures handle hospitality.
• Virtual field trips to famous hotels and tourist spots. 1 作業
課 4:
Module 4: Behind the Scenes
• Basic skills in hotel and restaurant operations.
• Introduction to planning simple events like birthday parties. 1 作業
其他詳情
父母的引導和規範
Interactive Content: The course involves interactive elements such as role-play scenarios. These activities are structured to promote learning in a safe, non-threatening environment. All scenarios are hypothetical and designed to teach problem-solving in customer service settings without any distressing content.
Project-Based Learning: For activities that involve planning events or exploring hospitality operations, all tasks are simulated and designed to be completed within the safe confines of the course platform. No physical activities or real-world enactments are required that might pose safety risks.
Media Content: All video and media content used in this course are educational in nature, carefully selected to be age-appropriate, and do not contain any material that would warrant a content rating beyond 'General Audience'. Each piece of media is reviewed to ensure it aligns with educational goals and community standards.
供應清單
To ensure that all students are fully prepared to engage in the course activities and projects, here’s a list of materials you will need: Basic Stationery: Notebooks and pens for taking notes during lessons. Colored pencils or markers for creating diagrams and sketches. Digital Tools: A free Canva account for design projects. Printable Worksheets: Students are encouraged to keep a binder or folder for these worksheets to organize their materials and notes. Project Materials: For event planning exercises, students may need additional items such as paper for making mock-up invitations or advertisements. These materials are commonly found at home or can be purchased from any general store.
外部資源
除了 Outschool 教室外，本課程也使用：
已加入 January, 2024
教師專業知識和證書
Our course instructors bring robust backgrounds in education and hotel management to the "Hospitality Summer Adventure" course, ensuring a comprehensive learning experience for all students.
With over a decade of experience in the hospitality industry, the lead instructor has managed multiple properties, gaining a practical understanding of guest services, property management, and customer satisfaction.
She has also organized and overseen numerous events, ranging from small gatherings to large-scale events, leveraging her extensive background in hospitality settings.
Our lead instructor has several years of teaching experience at both high school and collegiate levels, focusing on subjects related to business management, and hospitality. She has a profound interest in cultural studies and travel, enriching the course content with personal insights into global hospitality practices and current trends.
