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성인용 및 전문성을 위한 작업 공간 관리: 고객 서비스
Rachel Oglesby
평균 평점:5.0수강 후기 수:(38)
이 과정은 젊은이들에게 그들이 추구하는 진로에 관계없이 모범적인 고객 서비스를 제공하는 방법을 가르칠 것입니다. 삶의 모든 측면에서 문제를 해결하고 다른 사람들과 정중하게 상호 작용하는 방법을 배우는 것도 유익합니다!
보고계신 지문은 자동 번역 되었습니다
수업 경험
In this course, we will use slides, discussion, demonstrations, and real-life examples to learn what customers expect from a business and its employees, how to communicate well with customers, the art of mirroring and redirection, phrases never to use in Customer Service, how to handle difficult or angry customers, managing your responses, and how to apply Customer Service skills to your everyday life. I developed this curriculum for my high school business classes, and I would like to share...
Students will learn the ins and outs of basics customer service skills including what customers look for in a business and expect from their interactions with that business, why customer service is so important, how customer service principles apply to everyday life, how to redirect customers, whether the customer is always right (they aren't) and how to handle challenging customers, what you say with your body language, and above all...why should you care?
A way to take notes if they choose
평균 평점:5.0수강 후기 수:(38)
Hello! My students know me as Mrs. Rae and I really enjoy facilitating discussions over real-life situations and adulting skills. Young people are on the verge of stepping out on their own, which is incredibly exciting, but also unbelievably...
그룹 수업
₩100
클래스당1회 수업
90분
5 명의 학생이 수업을 완료함
실시간 화상 수업
Ages: 13-18
수업당 학습자 3-5 명
