日本語
ログイン
大人とプロ意識のための職場環境の管理: 顧客サービス
Rachel Oglesby
平均評価:5.0レビュー数:(38)
このコースでは、若者がどのようなキャリアパスを追求するかに関係なく、模範的な顧客サービスを提供する方法を学びます。人生のあらゆる側面で問題を解決し、他の人と敬意を持って交流する方法を学ぶことも有益です。
この文章は自動翻訳されています
このクラスで学べること
In this course, we will use slides, discussion, demonstrations, and real-life examples to learn what customers expect from a business and its employees, how to communicate well with customers, the art of mirroring and redirection, phrases never to use in Customer Service, how to handle difficult or angry customers, managing your responses, and how to apply Customer Service skills to your everyday life. I developed this curriculum for my high school business classes, and I would like to share...
Students will learn the ins and outs of basics customer service skills including what customers look for in a business and expect from their interactions with that business, why customer service is so important, how customer service principles apply to everyday life, how to redirect customers, whether the customer is always right (they aren't) and how to handle challenging customers, what you say with your body language, and above all...why should you care?
A way to take notes if they choose
平均評価:5.0レビュー数:(38)
Hello! My students know me as Mrs. Rae and I really enjoy facilitating discussions over real-life situations and adulting skills. Young people are on the verge of stepping out on their own, which is incredibly exciting, but also unbelievably...
グループクラス
￥100
クラス毎一度のみの受講
90 分
5 人がクラスを受けました
オンラインライブ授業
Ages: 13-18
クラス人数： 3 人-5 人
