ホスピタリティアドベンチャー：旅行とサービスの世界を発見する
私たちの自主学習コースは、若い探検家やホスピタリティ管理の専門家を目指す人向けにカスタマイズされています。世界的なホスピタリティの実践について学び、顧客サービスを習得し、イベント計画と観光管理の実践的なスキルを身に付けましょう。
含まれるもの
8 録画レッスン
8 週間
教師のサポート1年間のアクセス
コンテンツにこの文章は自動翻訳されています
このクラスで学べること
Welcome to our eight-week, self-paced course on hospitality, designed to give students a comprehensive introduction to the industry, tailored specifically for learners aged 14 to 18. This course runs through the summer, allowing flexibility for family schedules and providing a deep dive into various aspects of hospitality management and customer service. Course Structure: Topics covered include: 1. What is hospitality? Overview of different sectors: hotels, restaurants, tourism, and event planning. 2. Principles of excellent customer service, common scenarios faced in hospitality, and role-play activities to practice responses. 3. How different cultures approach hospitality, the importance of cultural sensitivity, and case studies from around the world. 4. Basics of managing a hospitality business, from operations to staff management, and an introduction to event planning including staging different types of events. Teaching Methods: Project-based learning where students plan a mock event, utilizing digital tools to design their concept, budget, and marketing plan. Teaching Style and Interaction: The course employs a mix of teaching styles to cater to different learning preferences: Lectures and Video Clips: These provide foundational knowledge and insights. Assignments and Assessments: Designed to reinforce knowledge and engage students in a fun, competitive manner. Discussion and Feedback Each module includes practical activities that not only teach students about hospitality but also equip them with skills useful in real-world scenarios. This course is particularly beneficial for students interested in careers in travel, tourism, and event management, providing them with a solid foundation and practical skills to explore these fields further.
学習到達目標
By the end of this course, students will have a thorough understanding of the hospitality industry, equipped with the knowledge to pursue further education or entry-level opportunities in the field.
シラバス
8 レッスン
8 週間以上レッスン 1:
Module 1: Introduction to Hospitality
• What is hospitality? Overview of the industry.
• Different types of hospitality services: hotels, restaurants, resorts, and tourism. 3 割り当て
レッスン 2:
Module 2: The Art of Customer Service
• Fundamentals of good customer service.
• Role-playing scenarios to practice problem-solving and customer interaction. 1 割り当て
レッスン 3:
Module 3: A Tour Around the World
• Exploring how different cultures handle hospitality.
• Virtual field trips to famous hotels and tourist spots. 1 割り当て
レッスン 4:
Module 4: Behind the Scenes
• Basic skills in hotel and restaurant operations.
• Introduction to planning simple events like birthday parties. 1 割り当て
その他の情報
保護者へのお知らせ
Interactive Content: The course involves interactive elements such as role-play scenarios. These activities are structured to promote learning in a safe, non-threatening environment. All scenarios are hypothetical and designed to teach problem-solving in customer service settings without any distressing content.
Project-Based Learning: For activities that involve planning events or exploring hospitality operations, all tasks are simulated and designed to be completed within the safe confines of the course platform. No physical activities or real-world enactments are required that might pose safety risks.
Media Content: All video and media content used in this course are educational in nature, carefully selected to be age-appropriate, and do not contain any material that would warrant a content rating beyond 'General Audience'. Each piece of media is reviewed to ensure it aligns with educational goals and community standards.
受講に必要なもの
To ensure that all students are fully prepared to engage in the course activities and projects, here’s a list of materials you will need: Basic Stationery: Notebooks and pens for taking notes during lessons. Colored pencils or markers for creating diagrams and sketches. Digital Tools: A free Canva account for design projects. Printable Worksheets: Students are encouraged to keep a binder or folder for these worksheets to organize their materials and notes. Project Materials: For event planning exercises, students may need additional items such as paper for making mock-up invitations or advertisements. These materials are commonly found at home or can be purchased from any general store.
外部リソース
このクラスでは、Outschool内のクラスルームに加えて、以下を使用します。
参加しました January, 2024
教師の専門知識と資格
Our course instructors bring robust backgrounds in education and hotel management to the "Hospitality Summer Adventure" course, ensuring a comprehensive learning experience for all students.
With over a decade of experience in the hospitality industry, the lead instructor has managed multiple properties, gaining a practical understanding of guest services, property management, and customer satisfaction.
She has also organized and overseen numerous events, ranging from small gatherings to large-scale events, leveraging her extensive background in hospitality settings.
Our lead instructor has several years of teaching experience at both high school and collegiate levels, focusing on subjects related to business management, and hospitality. She has a profound interest in cultural studies and travel, enriching the course content with personal insights into global hospitality practices and current trends.
レビュー
自分のペースで進められるクラス
$12
週ごとまたは$95 ですべてのコンテンツ8 録画済みレッスン
8 間の講師サポート
開始日を選択してください
コンテンツへの 1 年間のアクセス
開始日を選択してください
年齢: 15-18
