Managing Your Workspace for Adulting and Professionalism: Customer Service
Rachel Oglesby
Average rating:5.0Number of reviews:(38)
This course will teach young people how to provide exemplary customer service, regardless of which career path they pursue. It's also beneficial to learn how to solve problems and interact with others respectfully for any aspect of life!
Class experience
In this course, we will use slides, discussion, demonstrations, and real-life examples to learn what customers expect from a business and its employees, how to communicate well with customers, the art of mirroring and redirection, phrases never to use in Customer Service, how to handle difficult or angry customers, managing your responses, and how to apply Customer Service skills to your everyday life. I developed this curriculum for my high school business classes, and I would like to share...
Students will learn the ins and outs of basics customer service skills including what customers look for in a business and expect from their interactions with that business, why customer service is so important, how customer service principles apply to everyday life, how to redirect customers, whether the customer is always right (they aren't) and how to handle challenging customers, what you say with your body language, and above all...why should you care?
A way to take notes if they choose
Average rating:5.0Number of reviews:(38)
Hello! My students know me as Mrs. Rae and I really enjoy facilitating discussions over real-life situations and adulting skills. Young people are on the verge of stepping out on their own, which is incredibly exciting, but also unbelievably...
Group Class
$15
per classMeets once
90 min
Completed by 5 learners
Live video meetings
Ages: 13-18
3-5 learners per class
Financial Assistance
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Tutoring
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