Handling Difficult Conversations!
In this single-session class we’ll explore what makes a conversation “difficult” - the person, the topic, or both? We’ll try out 3 simple exercises to prepare for a “difficult conversation”, building our confidence and skills!
Pascale Scheurer
Average rating:
5.0
Number of reviews:(5)
What's included
1 live meeting
55 mins in-class hoursAssignments
Assignments done during the class include: - Scoring yourself 0-10 on skills and confidence handling "difficult conversations", at the start and end of the session. - Writing down what you want to get from the conversation, and how you will know you’ve handled it in a way that you’re pleased with, even if it didn’t feel easy.Grading
Self-assessment of skills and confidence handling difficult conversations, at the start and end of the session.Class Experience
US Grade 9 - 12
Beginner - Advanced Level
Interactive class where we’ll discuss actual scenarios of “difficult conversations”, with examples relevant to this age group. We all have at least one "difficult person" in our life. We are a "difficult person" to at least one other person too! It often comes down to different personality types and different ways of handling conflicts, misunderstandings or disagreements. How to handle "difficult conversations”: improve your skills and confidence in one hour. I teach this using three simple exercises: - Getting super clear on our “desired outcomes” from the conversation. What difference will it make? - Preparing before the convo. Handling anxiety, lack of trust, building our confidence. How to get calm and focused. - How you'll handle it during the convo if it starts going off track. We discuss a diagram at the start with two axes: Easy/difficult topic, “easy”/“difficult” person. I teach students to separate "topics and tasks" from "trust and teamwork". This is super helpful. Come and learn the basics of this essential life skill. You might be better at it than you think.
Learning Goals
Skills in preparing for any “difficult conversation”. Students learn three tools they can use to prepare, feel more confident, and stay calm.Get a simple, useful framework for unpicking what feels “difficult” - is it the topic, the person, or both?
Other Details
Learning Needs
Inclusive class for all learners. Feel free to contribute in class or simply listen & learn. After initial video validation you don’t need to be on video.
Pre-Requisites
None - just have an idea in mind of a “difficult conversation” you’d like to get better at handling in a more positive way. That can be something that’s happening right now, or thinking ahead. Or simply be interested to learn new skills.
Supply List
Bring a notepad and something to write with.
Joined May, 2020
5.0
5reviews
Teacher expertise and credentials
I’m a qualified architect since 2004, successful entrepreneur, parent of twins aged 16, triple-certified coach since 2020.
I’ve become a specialist in helping people handle “difficult conversations”, for example with family and friends, parents talking with school, employees talking with their boss or with co-workers, entrepreneurs talking with their co-founders, investors and customers.
I didn’t find handling difficult conversations easy myself, as a shy/cautious child and teenager, so I’ve had to learn to build up these skills and my confidence over the years. That means I empathise deeply and can understand why it’s hard - which helps me be a supportive and encouraging teacher of these essential life skills.
This is a class I wish I’d had as a teen.
I make the class fun, engaging, relevant, safe, and effective.Reviews
Live One-Time Class
$14
per classMeets once
55 min
Live video meetings
Ages: 13-18
1-18 learners per class
