Aventuras en la hospitalidad: descubriendo el mundo de los viajes y los servicios
Nuestro curso a su propio ritmo está diseñado para jóvenes exploradores y aspirantes a profesionales de la gestión hotelera. Aprenda sobre prácticas hoteleras globales, domine el servicio al cliente y adquiera habilidades prácticas en planificación de eventos y gestión turística.
Qué está incluido
8 lecciones pregrabadas
8 semanas
de apoyo docente1 año de acceso
al contenidoExperiencia de clase
Welcome to our eight-week, self-paced course on hospitality, designed to give students a comprehensive introduction to the industry, tailored specifically for learners aged 14 to 18. This course runs through the summer, allowing flexibility for family schedules and providing a deep dive into various aspects of hospitality management and customer service. Course Structure: Topics covered include: 1. What is hospitality? Overview of different sectors: hotels, restaurants, tourism, and event planning. 2. Principles of excellent customer service, common scenarios faced in hospitality, and role-play activities to practice responses. 3. How different cultures approach hospitality, the importance of cultural sensitivity, and case studies from around the world. 4. Basics of managing a hospitality business, from operations to staff management, and an introduction to event planning including staging different types of events. Teaching Methods: Project-based learning where students plan a mock event, utilizing digital tools to design their concept, budget, and marketing plan. Teaching Style and Interaction: The course employs a mix of teaching styles to cater to different learning preferences: Lectures and Video Clips: These provide foundational knowledge and insights. Assignments and Assessments: Designed to reinforce knowledge and engage students in a fun, competitive manner. Discussion and Feedback Each module includes practical activities that not only teach students about hospitality but also equip them with skills useful in real-world scenarios. This course is particularly beneficial for students interested in careers in travel, tourism, and event management, providing them with a solid foundation and practical skills to explore these fields further.
Metas de aprendizaje
By the end of this course, students will have a thorough understanding of the hospitality industry, equipped with the knowledge to pursue further education or entry-level opportunities in the field.
Programa de estudios
8 Lecciones
más de 8 semanasLección 1:
Module 1: Introduction to Hospitality
• What is hospitality? Overview of the industry.
• Different types of hospitality services: hotels, restaurants, resorts, and tourism. 3 asignaciones
Lección 2:
Module 2: The Art of Customer Service
• Fundamentals of good customer service.
• Role-playing scenarios to practice problem-solving and customer interaction. 1 tarea
Lección 3:
Module 3: A Tour Around the World
• Exploring how different cultures handle hospitality.
• Virtual field trips to famous hotels and tourist spots. 1 tarea
Lección 4:
Module 4: Behind the Scenes
• Basic skills in hotel and restaurant operations.
• Introduction to planning simple events like birthday parties. 1 tarea
Otros detalles
Orientación para padres
Interactive Content: The course involves interactive elements such as role-play scenarios. These activities are structured to promote learning in a safe, non-threatening environment. All scenarios are hypothetical and designed to teach problem-solving in customer service settings without any distressing content.
Project-Based Learning: For activities that involve planning events or exploring hospitality operations, all tasks are simulated and designed to be completed within the safe confines of the course platform. No physical activities or real-world enactments are required that might pose safety risks.
Media Content: All video and media content used in this course are educational in nature, carefully selected to be age-appropriate, and do not contain any material that would warrant a content rating beyond 'General Audience'. Each piece of media is reviewed to ensure it aligns with educational goals and community standards.
Lista de útiles escolares
To ensure that all students are fully prepared to engage in the course activities and projects, here’s a list of materials you will need: Basic Stationery: Notebooks and pens for taking notes during lessons. Colored pencils or markers for creating diagrams and sketches. Digital Tools: A free Canva account for design projects. Printable Worksheets: Students are encouraged to keep a binder or folder for these worksheets to organize their materials and notes. Project Materials: For event planning exercises, students may need additional items such as paper for making mock-up invitations or advertisements. These materials are commonly found at home or can be purchased from any general store.
Recursos externos
Además del aula de Outschool, esta clase utiliza:
Se unió el January, 2024
Experiencia y certificaciones del docente
Our course instructors bring robust backgrounds in education and hotel management to the "Hospitality Summer Adventure" course, ensuring a comprehensive learning experience for all students.
With over a decade of experience in the hospitality industry, the lead instructor has managed multiple properties, gaining a practical understanding of guest services, property management, and customer satisfaction.
She has also organized and overseen numerous events, ranging from small gatherings to large-scale events, leveraging her extensive background in hospitality settings.
Our lead instructor has several years of teaching experience at both high school and collegiate levels, focusing on subjects related to business management, and hospitality. She has a profound interest in cultural studies and travel, enriching the course content with personal insights into global hospitality practices and current trends.
Reseñas
Clase a ritmo propio
12 US$
semanalmente o 95 US$ por todo el contenido8 lecciones pregrabadas
8 semanas de apoyo docente
Elige tu fecha de inicio
1 año de acceso al contenido
Elige tu fecha de inicio
Edades: 15-18
