Learners will not need to use any apps or websites beyond the standard Outschool tools.

Although I have extensive experience in mentoring teenagers and obtained teenager psychology college credits in my higher education classes, please note that I am not a certified or licensed counselor, therapist, Psychologist, or Psychiatrist. I am unable to guarantee the desired effects discussed in the class description nor can I be responsible for any lack of teen progress or for accomplishing any desired outcomes. This class is not therapy, nor is it a replacement for therapy, but mentoring.

Your teen MUST have both their video camera and microphone on during the live meetings. This is required only because our discussions will be more productive. The tone of voice and facial expressions in a conversation are important to notice both by me and your teen too.

Sensitive topics such as religion, politics, mental illness, or other topics that aren't in compliance with Outschool's policies will be kindly acknowledged to your teen and we will move on to other topics. Parents will be notified after the live meeting if these topics come up. If anything arises during our discussions in the live meetings that I feel may indicate vulnerabilities in your teen I will alert you immediately. 

Please note that this mentoring class is only available Tuesday - Thursday between 10am and 1pm USA Eastern Time (New York). The class is never available on Fridays, Saturdays or Sundays. Thank you for understanding. 

Please remember that I am ALWAYS here for you, the parent, too. Never hesitate to send me a private message on your Parent Account under the "message" tab. I will respond within 36 hours.

Refund Policy:
All Ongoing classes have a standard refund policy: "Cancel subscription at any point, no refund for past subscriptions. Payments can be refunded within 24 hours of purchase." If your teen misses a live meeting for any reason there are no refunds. Please note that if your teen misses three consecutive live meetings in a row the Outschool platform will automatically unenroll them from the class. I am unable to stop this procedure. Again, there are no refunds for missed classes.

Please note that if your teen is not present after the first 10 minutes of the live online meeting then the meeting will be canceled for that day.

FROM: Outschool...
While our open community is our greatest source of strength, it also brings challenges. It is important to us that Outschool is a safe space for our users. Our members should treat each other without bias or prejudice across all pillars of diversity including, but not limited to, race, ethnicity, nationality, sexual orientation, religion, and gender identity. Down below are Outschool's Parent and Learner guidelines that we ask our members to observe. Outschool members who do not meet these guidelines will be removed from the site.

PARENT CODE OF CONDUCT:

1. Learners should only attend class under their own enrollment, as themselves. It violates Outschool policy for a learner to use their sibling’s or another learner’s enrollment to attend class. Learns may only join a live meeting by using the green button in their class on their Outschool Learner Account. Educators are forbidden from sending links and passwords to Zoom live meetings.

2. Ask questions of teachers to clarify any missing details about classes, important information about your learner, and fill out your learner's profile such as age, gender preference, and any notes that the educator may need to know about your learner so they may help your learner throughout the class.

3. Make sure your learner shows up for their class; many classes depend on group conversation, and the absence of a single student can have a big impact. If a learner must miss a live meeting please have them notify their educator via a private message under the Teacher tab in their learner account as soon as possible, or you may notify the educator under the Message tab on your parent account.

4. Provide constructive feedback and reviews about your class experience, for the benefit of the teacher and other parents. The same goes for private messages.

5. Engage in civil conversation, and speak and act with respect for different opinions. Check for private messages from your learner's educators and respond promptly. All communication must take place and stay on Outschool.

6. Help keep Outschool a safe space for learners, families, and teachers from all backgrounds, beliefs, and locations. To that end, we encourage you to watch our Trust and Safety Code of Conduct video with your learner. Learners may not share personal information such as email addresses, mailing addresses, phone numbers, gamer tags, social media, etc.

LEARNER CODE OF CONDUCT:

1. Join the class on time and be ready to learn. Have all of the tools, textbooks, handouts, notes, or anything else the educator has asked of you ready to go before class starts.

2. Be kind: Help all learners feel welcome and included. Give positive feedback to your fellow classmates.

3. Be safe: Keep your personal information private and never ask other learners for theirs (e.g., email address, mailing address, phone number, gamer tags, etc.). All communication must take place and stay on Outschool.

4. Be respectful: Treat others how you want to be treated. Dress in a manner appropriate for class; please be fully clothed with both a top and bottoms on and sit upright for the class. Treat the teacher and your classmates with respect. 

5. Engage & Participate: Contribute to a class environment in a way that is safe and welcoming for learners and teachers from all backgrounds, beliefs, and locations. Take responsibility for making each class a great learning experience for yourself and your classmates: participate, stay on topic, and avoid distractions. Check for private messages from your educator and respond back promptly.

OUTSCHOOL CODE OF CONDUCT:

1. We welcome members from all backgrounds, beliefs, and locations and are committed to creating a safe space for our users across all pillars of diversity.

2. We will listen to feedback from parents, teachers, and learners, and make changes accordingly. Send an email to support@outschool at any time!

3. We will create and enforce policies to create a high-quality, trusted, and safe community for learning. This may include removing content or users from the platform.

4. We will respond promptly to questions and issues that arise.

TEACHER CODE OF CONDUCT:

1. Offer classes only where you have the appropriate background or expertise.

2. Teach classes professionally: 

3. Be prepared, begin on time, and treat all learners with respect.  

4. Do not teach while impaired and do not model any behavior that a student age 18 or younger is restricted from doing.  

5. Respond promptly to parent questions and requests.

6. Communicate with parents and learners in a professional manner, both in messages and in-class.

7. Keep all communications on our platform; never provide personal contact information to parents or learners for “off-platform” communications, or in-person meetings (prohibited unless an Outschool-sponsored event). 

8. Adhere to our class content policy by only offering secular, objective, age-appropriate classes

9. Create a safe and welcoming space for learners and families from all backgrounds, beliefs, and locations.